Privacy Policy
Last updated: 10 November 2026
1. Who we are
This website is operated by B-ONE Solutions d.o.o., Kralja Petra I Karađorđevića 92A, 22330 Nova Pazova, Serbia, which is the controller of the personal data described in this policy. For any question about your data, contact us at info@b-one.rs.
2. Data we collect and why
Contact form
When you send us an enquiry, we receive the data you enter: your name, work email address, phone number, industry and message. We use this data only to answer your enquiry and, if you ask for it, to prepare an offer or a demo. The legal basis is your request and the steps needed before a possible contract, as well as our legitimate interest in responding to business enquiries. The form is delivered to our team by email, and the website itself does not keep a copy of the message.
Technical data
When you visit the website, the server of our hosting provider automatically records standard technical data, such as your IP address, the date and time of the visit, the page requested and your browser type. This is necessary for the security and stability of the website.
Statistics and advertising (only with your consent)
If you accept optional cookies, we use Google Analytics to understand how the website is used and Google Ads to measure our advertising. These tools are loaded through Google Tag Manager only after you give your consent. You can withdraw your consent at any time using the Cookie settings button at the bottom of every page.
Fonts
The fonts on this website are loaded from Google Fonts. To display them, your browser connects to Google servers, which receive your IP address.
3. Cookies
We use the following cookies:
- bone_consent_v1: remembers your cookie choice. Necessary, stored for 180 days.
- bone_form_receipt: confirms that your enquiry was sent, so that we can show the thank-you page. Necessary, stored for 5 minutes.
- Google Analytics (_ga, _ga_*): visit statistics. Only with your consent, stored for up to 2 years.
- Google Ads (_gcl_*): advertising measurement. Only with your consent, stored for up to 90 days.
If you decline optional cookies, the website and the contact form work normally.
4. Who receives your data
Your data is processed by service providers that help us run the website and our communication: our hosting provider (website and server logs), Microsoft (email through Microsoft 365) and Google (Analytics, Ads, Tag Manager and Fonts). Some of these providers may process data outside Serbia, for example in the United States, using safeguards provided by law, such as standard contractual clauses. We do not sell your personal data.
5. How long we keep data
- Enquiries: as long as needed to handle your enquiry and any business cooperation that follows, unless the law requires us to keep them longer.
- Server logs: for a limited period set by our hosting provider, for security purposes.
- Cookie choice: 180 days.
- Statistics: according to the data retention settings of our Google Analytics account.
6. Your rights
Under the Law on Personal Data Protection of the Republic of Serbia and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to access your data, to have it corrected or deleted, to restrict or object to its processing, to data portability and to withdraw your consent at any time. To use these rights, write to info@b-one.rs.
You also have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia (www.poverenik.rs).
7. Changes to this policy
We may update this policy when our website or the services we use change. The current version is always available on this page.